The Salvation Army
South Side adult rehabilitation and donation center warehouse

Situation:
The Salvation Army’s South Side location was receiving 4,000 calls per month. With multiple donation centers, offices and warehouses, they needed a telecommunications system that would connect all of their area locations. They initially selected American Telecom because of the affordable price.

Client Experience:
American Telecom installed the ADIX M/VSR voicemail and paging system in 1996, which was a “life saver” for their administrative staff who can now page individuals instead of trying to track them down. American Telecom has also installed voice processing systems in the McKeesport, Camp Allegheny, Harbor Light, West Mifflin, and Allison Park locations from the early 1990s to the present, and has provided general service on existing systems in Latrobe and Uniontown.

Results:
American Telecom’s solution has made The Salvation Army more efficient – administrative staff is now able to connect between departments and page individuals in multiple locations. “American Telecom is very quick with their service and very professional with their product,” said Bonnie Baker, Administrative Assistant at the South Side location. “You’re just wonderful – I can’t say enough about you!”

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