Oberg Industries

Oberg provides manufacturing and technology solutions that include product and progressive die design, stamping, multi-axis machining, grinding, reel-to-reel electroplating, automated assembly, and consulting services.

Situation:

As Oberg became an active participant in global economy, they needed to replace their older phone system.  As a worldwide entity, they wanted to have total voice coverage of their facilities showing the world a corporate front.  Oberg and American Telecom have been partnered for over 30 years. This strong relationship between the two companies has helped “assist us in keeping abreast in technology without exceeding our budgetary guidelines.” said Michael Sterba, Director of IT.

Client Experience:

American Telecom worked closely with Oberg’s internal IT staff to tailor a hybrid TDM / VoIP solution that leveraged Oberg’s existing cabling infrastructure and data networks with minimal reconfiguration.  By implementing an Iwatsu IP Campus network, users at all of Oberg’s facilities in Pennsylvania, Arizona, Mexico and Costa Rica are now accessible by extension dialing and internal voice paging. The old analog cabling infrastructure was re-used to provide TDM stations to users, while inter-building and inter-campus calling uses IP trunks to take advantage of the existing data network.  Thus, the Iwatsu system gives Oberg more capacity and flexibility – while reducing monthly provider charges by eliminating costly dedicated circuits to provide voice service.  Oberg is currently evaluating the Iwatsu IP Softphone so that remote users can be fully connected as well.

Results:

The new phone system has stabilized Oberg’s communication ability with their remote employees, supplier and customer base.  The ability to do extension dialing and paging throughout all of Oberg’s facilities has broken down barriers between operating locations. “The best part about American Telecom is its people.  Both office personnel and the technical staff are always willing to assist you.  Not only do they work with you, their out-of-the-box thinking has assisted us in other areas.”

Read our next testimonial: Diocese of Pittsburgh